New Sign Up Required for Outage Status Notifications
You can be notified by text when the power goes off and is restored. This new service enables members to be notified via text message that we are already aware of your electricity outage, so there’s no need to call unless you have helpful information regarding the cause or a safety concern (for example, broken pole, auto accident, tree in line). Confirmation texts will also be sent when the power to the meter has been restored. This new service is one of the many new enhancements made possible by the installation of our new outage notification system (ONS). To sign up, see the instructions below or on the “Report an Outage” section of our website at buckeyerec.coop. If you were previously signed up for outage notifications prior to May 9, 2022, you will need to sign up again. To utilize all the great features SmartHub has to offer, please be sure to add your mobile phone number.
How to Sign Up for Outage Notifications
First, create your SmartHub account. You can download the app from the Apple App Store or Google Play, or you can sign up on our website at buckeyerec.coop/smarthub.
Computer Instructions
• Once you’re logged in to SmartHub, click the “Notifications” tab at the top. Then click “Manage Contacts” from the drop-down menu. Here, you can view and edit the contact methods you want BREC to use to reach you.
• To add a new phone number or email address, you’ll receive a verification code for our security system to verify that it’s really you. If you’re adding a new phone number, our system will text the verification code to that phone number. If you’re adding a new email address, our system will email the verification code to that email provided. Enter the verification code you receive into the SmartHub verification code box. Be sure to click SAVE.
• Next, click the “Manage Notifications” button. This will show you a menu of all the notifications you can sign up to receive. You can also choose where you’d like each notification to be sent (phone or email). You can make these decisions for each of your accounts.
• Click on “Service.” Here, you can select which outage notifications you want to receive. Decide how you want to receive each outage notification and hit SAVE.
Mobile App Instructions
• Once you’re logged in to SmartHub, click the hamburger icon in the top left corner (Android) or the “More” button at the bottom left (Apple), then select “Settings,” then select “Contact Methods” to add an email and/or phone numbers. Follow the instructions to verify each email and phone number added.
• To add a new phone number or email address, you’ll receive a verification code for our security system to verify that it’s really you. If you’re adding a new phone number, our system will text the verification code to that phone number. If you’re adding a new email address, our system will email the verification code to that email provided. Enter the verification code you receive into the SmartHub verification code box. Be sure to select SAVE.
• Next, return to “Settings.” Select “Manage Notifications.” Options include billing, service, and miscellaneous.
• Click the “Service” tab to add the email or phone numbers where you want each type of notification to be sent, making sure that the toggle switch is in the “on” position before tapping SAVE.