Outage Status Notifications

You can be notified by text when the power goes off and is restored. This new service enables members to be notified via text message that we are already aware of your electricity outage, so there’s no need to call unless you have helpful information regarding the cause of the outage or a safety concern (for example, broken pole, auto accident, tree in line). Confirmation texts will also be sent when the power to the meter has been restored. This new service is one of the many new enhancements made possible by the installation of our new Outage Management system (OMS). To sign up, see the instructions below!

How to Sign Up for Outage Notifications

First, create your SmartHub account. You can download the app from the Apple App Store or Google Play, or you can sign up on our website at buckeyerec.coop/smarthub.

• Once you’re logged in to SmartHub, click the “Notifications” tab at the top. Then click “Manage Contacts” from the drop-down menu. Here, you can view and edit the contact methods you want BREC to use to reach you.
• To add a new phone number or email address, you’ll receive a verification code for our security system to verify that it’s really you. If you’re adding a new phone number, our system will text the verification code to that phone number. If you’re adding a new email address, our system will email the verification code to that email provided. Enter the verification code you receive into the SmartHub verification code box. Be sure to click SAVE.
• Next, click the “Manage Notifications” button. This will show you a menu of all the notifications you can sign up to receive. You can also choose where you’d like each notification to be sent (phone or email). You can make these decisions for each of your accounts.
• Click on “Service.” Here, you can select which outage notifications you want to receive. Decide how you want to receive each outage notification and hit SAVE.

• Once you’re logged in to SmartHub, click the hamburger icon in the top left corner (Android) or the “More” button at the bottom left (Apple), then select “Settings,” then select “Contact Methods” to add an email and/or phone numbers. Follow the instructions to verify each email and phone number added.
• To add a new phone number or email address, you’ll receive a verification code for our security system to verify that it’s really you. If you’re adding a new phone number, our system will text the verification code to that phone number. If you’re adding a new email address, our system will email the verification code to that email provided. Enter the verification code you receive into the SmartHub verification code box. Be sure to select SAVE.
• Next, return to “Settings.” Select “Manage Notifications.” Options include billing, service, and miscellaneous.
• Click the “Service” tab to add the email or phone numbers where you want each type of notification to be sent, making sure that the toggle switch is in the “on” position before tapping SAVE.

Don’t forget that you can also report outages through SmartHub with the touch of a button, as well as monitor your energy use, pay bills, and much more!